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Scheduler/Dispatcher

Doraville, GA 30340

Position Type: Sales and Customer Service Job Number: 61789 Pay Rate: 20.00

Job Description

BOS is now hiring for a Scheduler/Dispatcher. Our client is looking for a highly motivated, hard working, and technically inclined individual for a scheduler/dispatcher position at their Doraville, Georgia location.

Pay rate: $20
Location: On-site in Doraville, Georgia
Schedule: Monday thru Friday 5:00am - 2:30pm

Temporary to Permanent position

If you have:
  • Customer Service Representative experience
  • Familiarity with Atlanta, Georgia layout
  • Analytical skills and experience with BI/DW or similar reporting tools
  • Intermediate skills with Google Apps including Google Docs, Google Sheets
  • Ability to collaborate and communicate efficiently with all levels of employees and management
You will be: 
  • Maintaining regular contact with technicians to provide support or adjust service levels based on customer calls
  • Ensuring daily routes meet drive time, on-time guarantee, productivity, and skill set goals
  • Responding to customer service requests by prioritizing and dispatching work orders to the installation and/or service technicians
  • Communicating any and all issues to management
  • Debriefing with plumbers upon completion of jobs to identify any outstanding client satisfaction issues
  • Notifying clients ahead of time if the plumber is not going to arrive at their location within the schedule time window
  • Using electronic dispatch applications to dispatch timely and efficient customer installations and trouble service assignments
If you are a dedicated scheduler/dispatcher who has excellent customer service skills, written and verbal skills, and who is reliable, dependable and proficient, we encourage you to apply for this rewarding opportunity!

Meet Your Recruiter

Ben Pozen
Recruiter

Ben has over 10 years of experience in customer service and client satisfaction. He joined the BOS Staffing team in 2023 as a passionate recruiter with a knack for connecting talent with opportunity. Adept at deciphering resumes like cryptic puzzles and skilled in the art of finding the right fit, he weaves through the intricacies of job markets, crafting success stories for both candidates and companies. He is on a mission to build teams one hire at a time.

When Ben is not recruiting, he enjoys cheering on his favorite football teams, camping in the mountains, experimenting with new recipes in the kitchen, traveling, exercising, writing, and drawing. 

 

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