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Parts Research Specialist
Job Description
BOS Staffing is currently hiring for Parts Research Specialist to interview and start working ASAP! The position is located in Buford, Georgia at an Electronic Refurbishing Warehouse. Hours are Monday through Friday 8am to 5pm with lunch from 12pm-1pm. Two 15 minute breaks
Pay rate is based on experience
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Job Description:
This role is responsible for initial updates to the customer and subsequent follow-up on customer inquiries regarding any vendor delays. A successful Parts Research Specialist is able to multi-task, balancing the needs of the technical department and customer, and maintain an organized workflow to keep the repair process on track and the customer updated.
Essential duties and responsibilities:
- Sourcing hard to find and obsolete parts from large variety vendors.
- Work very closely with technicians to determine adequate substitute components.
- Must have ability to research online.
- Outsource parts and equipment that is unable to be completed in-house, following up with repair vendors regarding quotes, lead times and return of repaired equipment.
- Ensure timely delivery of parts.
- Maintain parts database.
- Properly report and document to customer support department lead times and any issues related to parts orders.
- Improve profitability of products by monitoring history and improving purchasing and service methods.
Company Benefits:
- Health Insurance – Employer contributes $400 credit
- Dental insurance
- Vision insurance
- Paid Time Off
- 401K – 100% match up to 6%
- Paid holidays
Meet Your Recruiter
Ben Pozen
Recruiter
Ben has over 10 years of experience in customer service and client satisfaction. He joined the BOS Staffing team in 2023 as a passionate recruiter with a knack for connecting talent with opportunity. Adept at deciphering resumes like cryptic puzzles and skilled in the art of finding the right fit, he weaves through the intricacies of job markets, crafting success stories for both candidates and companies. He is on a mission to build teams one hire at a time.
When Ben is not recruiting, he enjoys cheering on his favorite football teams, camping in the mountains, experimenting with new recipes in the kitchen, traveling, exercising, writing, and drawing.
