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Customer Success Specialist
Job Description
WHAT WE OFFER:
- A diverse and international workplace
- Generous PTO
- Premium free health benefits
- Health Reimbursement Plan
- 401k with matching
- Employee assistance plan
IF YOU HAVE:
- Exceptional technical understanding
- Experience in manufacturing
- Excellent communication skills
- Advanced computer skills (MS Office, SAP)
- A high level of attention to detail
- Strong analytical and problem-solving skills
- Ability to work independently and in a team environment
- Excellent organizational skills
- Service oriented
- Ability to travel 75% throughout the US and Canada
- Driving customer sales by identifying customer needs and offering customized solutions and spare parts for existing equipment
- Reading schematic and mechanical drawings to identify and locate parts.
- Coordinating travel routes within assigned territory and scheduling inspection and sales visits
- Addressing customer concerns and providing technical support
- Following up on spare parts and retrofit inquiries.
- Working closely with After Sales Specialists by requesting spare parts quotes
- Documenting technical information and keeping an organized filing system
Meet Your Recruiter
Marcy Cuevas
Vice President
Marcy Cuevas joined BOS Staffing as a Recruiter in 2007. For 10 years she collaborated with both hiring managers, to understand market trends and company cultures, and candidates, to understand their skills and career goals. Conducting both contingent and permanent hire searches, she matched many talented job seekers to some of the best companies in the area, creating career opportunities and valuable company assets. When BOS grew from a single office to three branches (and counting!), Marcy took on the role of Operations Manager. She now has the privilege of sharing what she has learned over the last decade with the talented recruiting team.
Marcy received her Certified Staffing Professional certificate from the American Staffing Association, is the former Membership Chair of Athens Area SHRM, and is active with the Hall County and Gwinnett county Chambers of Commerce.
Prior to coming to BOS Staffing, Marcy worked for nonprofits providing job placement services to people with employment barriers. Marcy attended the University of Georgia and loves to cheer for UGA football with her husband (GO DAWGS!). She enjoys live music, cooking, being outdoors near the water, and spending time with her husband and daughter.
