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Customer Service Representative

Buford, GA 30518

Position Type: Administrative Job Number: 61795 Pay Rate: 18.00

Job Description


BOS Staffing has partnered with a very prestigious company in Buford GA. We are currently seeking a Customer Service Representative

Pay rate: $18 or BOE
Hours 8am/5pm

Duties and Responsibilities:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Using phone/email/chat to communicate.
  • Opens customer accounts by recording account information.
  •  Maintains customer records by updating account information.
  •  Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  •  Maintains financial accounts by processing customer adjustments.
  •  Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  •  Contributes to team effort by accomplishing related results as needed.
 
 If you have
  • Bilingual preferred but not required (English/Spanish)
  • Customer Service min 5 years
  • SAP Must
  • Phone Skills (call center preferred)
  • Great Computer skills
  • Typing Skills (40 wpm)
  • Quality Focus
  • Problem Solving
  • Documentation Skills
  • Listening
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking, etc

Meet Your Recruiter

Ben Pozen
Recruiter

Ben has over 10 years of experience in customer service and client satisfaction. He joined the BOS Staffing team in 2023 as a passionate recruiter with a knack for connecting talent with opportunity. Adept at deciphering resumes like cryptic puzzles and skilled in the art of finding the right fit, he weaves through the intricacies of job markets, crafting success stories for both candidates and companies. He is on a mission to build teams one hire at a time.

When Ben is not recruiting, he enjoys cheering on his favorite football teams, camping in the mountains, experimenting with new recipes in the kitchen, traveling, exercising, writing, and drawing. 

 

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About Buford, GA

Ready to take the next step in your career? Explore job opportunities in and around Buford, Georgia, where endless possibilities await. Nestled in Gwinnett County, Buford offers a perfect blend of charming southern hospitality and vibrant community life. With its close proximity to Lake Lanier, the Mall of Georgia, the Buford Community Center, and the beautiful Bogan Park, this area provides an unparalleled quality of life. Discover career growth in a region known for its diverse cuisine, stunning galleries like the Tannery Row Artist Colony, top-notch entertainment at the Buford Community Theater, and exciting sports events at the Coolray Field. Join us in Buford, where your next career adventure begins!