Application Engineer
Full Time, Permanent
Salary Bracket – £45-50k DOE
Remote Based Role
Do you have excellent attention to detail, with a flair for customer service? Have you got experience within a manufacturing setting? If so, this might be the role for you!
Our client is looking for a Technical Application Engineer who can effectively provide CAD/CAM technical support, training, and applications engineering to our customers. As an Application Engineer, you will be responsible for delivering top-tier technical support to our customers, both remotely and onsite.
For this role we are keen to hear from any candidate who has experience in the following industries – sheet metal, cutting or fabrication. Or from someone who has recently graduated with a relevant degree.
Responsibilities:
- Provide technical support to customers via phone, email and in person
- Ensure troubleshooting technical issues are dealt with in a timely manner
- Offer online, onsite and in-house training courses to customers
- Install CAD/CAM software into manufacturing facilities
- Ensure customers are fully set up on all systems implemented
- Tailor software systems in line with customers’ manufacturing requirements
- Generate programs to test machine functionality
- Provide technical sale support demonstration and competitive analysis
Skills and Experience:
- Bachelors’s degree in engineering or related field
- 3+ years of experience in CAD/CAM technical support, training, and applications engineering
- Any SQL experience is also desireable
- Strong problem-solving and troubleshooting skills
- Experience in manufacturing, fabrication, and cutting machinery
- Excellent communication and customer service skills
Due to the nature of the role, a full driving license and access to a car is essential.
If you are a technical problem solver with a passion for providing superior customer service and have experience in CAD/CAM technical support, training, and applications engineering, then this is the role for you!